Terms & Conditions

  • Bookings

    All bookings are confirmed once payment has been received.

    Spaces on our retreats, courses and classes are limited.

    For retreat bookings, specifics will be sent out via email on the Thursday before the retreat.

    Retreat cancellations and transfers

    We understand that plans change, and we're happy to offer flexibility wherever possible.

    • You're welcome to transfer your retreat booking to another available date, free of charge, provided you give us at least 7 days' notice.

    • If you need to change your booking within 7 days of the retreat, please get in touch. We'll do our best to help, although transfers cannot be guaranteed.

    • You're welcome to give your place to a friend or family member at no additional cost. Please let us know their details - specifically any allergies and health considerations - at least 5 days before the retreat.

    We don't routinely offer refunds for cancellations.

    Classes and courses

    Individual classes, class passes, memberships and courses may have their own cancellation, rescheduling and expiry conditions, which will be explained at the time of booking.

    If we cancel

    If we need to cancel an event, class or retreat, you'll be offered a full refund or the option to transfer to another date.

    Occasionally, we may need to make reasonable adjustments to activities, facilitators or locations. We'll let you know about significant changes and respect any applicable refund rights.

  • Your privacy is important to us.

    Aether Yoga Ltd, trading as Aether Yoga and Pendle Wellbeing Hub, is responsible for the personal information collected through our website and bookings.

    Information we collect

    We may collect your name, email address, telephone number, booking details, payment information and any relevant health, accessibility or dietary information you choose to share.

    How we use your information

    We use your information to manage bookings, process payments, communicate about your classes or retreats, respond to enquiries and meet our legal obligations.

    Where appropriate, and subject to applicable marketing rules, we may also send you news and updates about our offerings. You can unsubscribe from marketing emails at any time.

    Health information is used only where necessary to support safe and appropriate participation, with an appropriate legal basis and additional data protection safeguards.

    Sharing and storing information

    We use trusted service providers to help operate our website, process payments, manage bookings and send communications. We may share relevant information with teachers, facilitators or caterers where necessary and lawful.

    We do not sell your personal information.

    We keep information only for as long as reasonably necessary for the purposes collected, including any applicable legal, accounting or safeguarding requirements.

    Cookies

    Our website uses cookies and similar technologies to help it function and, where enabled, understand website usage.

    Where legally required, we'll ask for your consent before using non-essential cookies. You can manage your choices through our website's cookie settings.

    Your rights

    You have rights under UK data protection law, including rights to access, correct and, in certain circumstances, erase your personal information, object to processing or withdraw consent.

    For privacy enquiries, please contact hello@pendlewellbeing.org.

    You can also raise concerns with the Information Commissioner's Office at www.ico.org.uk.

  • We want everyone to feel comfortable, supported and welcome at Aether Yoga retreats.

    Your wellbeing

    Please let us know before participating if you have any injuries, health conditions, pregnancy-related considerations or accessibility needs that may affect your experience.

    All activities are optional, and you're encouraged to listen to your body, take breaks and work at a pace that feels right for you.

    Our classes and retreats are not a substitute for medical advice or treatment.

    Illness

    If you're feeling unwell, particularly with a contagious illness, please avoid attending and contact us about your booking.

    Retreats and outdoor activities

    Some of our retreats take place outdoors. We may adapt activities or move indoors where appropriate because of weather or safety considerations.

    We make every effort to keep you warm and comfortable during classes and retreats, but you are responsible for checking the most up-to-date weather and making sure you have suitable equipment and clothing.

    If we're unable to provide the booked retreat, we'll explain the arrangements and any applicable refund or transfer options.

    Food and dietary requirements

    Where food is provided, please let us know about allergies or dietary requirements as early as possible so we can discuss suitable arrangements.

    Our responsibilities

    We take reasonable care to provide safe, professionally delivered activities. Nothing in these terms excludes or limits our liability where doing so would be unlawful, including liability.

    Questions?

    If you have any questions about your booking, accessibility or participation, please contact us at cshort@aetheryoga.org or hello@pendlewellbeing.org.

    We're always happy to help!